See every complaint
before the city acts
Right now, you only find out about a 311 complaint after an inspector shows up. Property Sentinel serves you the complaint's actual context, relevant department, and workflow timeline — refreshed every 30 minutes.
Complaint context
The reason the complaint was actually made — not just the one-line category code in the public dataset.
Resolution benchmarks
Target resolution time from the city and average resolution time calculated by us based on our hourly refreshed data.
Workflow tracking
Watch a complaint move from filed to inspection to resolution — stage by stage, as the city updates it.
Real-time alerts
In your inbox within one refresh cycle of the city logging it — instant or as a daily digest.
Full parcel history
All complaints, violations, and permits on digital record — tied to the parcel and owner of record.
Portfolio dashboard
Every address you manage on one screen, ranked by what needs your attention right now.
The rest of the picture
Only what's owner-relevant
Chicago's 311 system has more than 110 complaint types. Only 29 ever land on a building owner as something to act on — those are on by default, and the rest never reach your inbox.
Every department, tracked
The owning department decides the clock, the cost, and whether the fine is real. We tag it on every complaint — Buildings, Streets & Sanitation, Water Management, BACP, Public Health, and beyond.
Violations and permits, too
Complaints are the early warning. We also track DOB violations and permit filings at the address level — with real current status, not the city’s inspection-history maze.